Terms, policies and legal notices.

These terms govern access to and use of the Metrrik platform, published by Metrrik App. By creating an account or starting a trial period, you, the client organization (“the Client”, “you”), accept these terms in full and without reservation.

Metrrik is an internal document approval tool for finance and accounting teams — it is neither a legal electronic signature service within the meaning of the eIDAS regulation, nor an electronic archiving system with probative value within the meaning of the NF Z42-013 standard.

Each client organization has its own dedicated workspace. Three roles structure access: Owner, Administrator and Member. Detailed permissions and per-category approval rights (up to three configurable levels, in consensus, sequential or first-to-respond mode) refine what each person can do. You are solely responsible for your team members’ credentials and for the actions taken from their accounts.

Access is suspended in the event of prolonged inactivity exceeding twelve (12) months, or non-payment at the due date after two reminders spaced at least fifteen (15) days apart.

Metrrik does everything it can to keep the service continuously available. Scheduled maintenance windows are announced in advance and, wherever possible, scheduled outside North American business hours.

You undertake not to bypass the audit trail, not to upload illegal content or content infringing the rights of third parties, not to subject the platform to unauthorized load testing, and not to use the service to store payment data (PCI-DSS) or health data (HIPAA) without a specific addendum.

Fees are billed per organization — not per user — and expressed in Canadian dollars (CAD). Annual plans are prepaid; upgrading to a higher tier is billed pro rata for the remaining cycle.

You may terminate at any time from the interface, with notice taking effect at the end of the current billing cycle. Your data remains available for export for a reasonable period after termination, so you can export it or reactivate your account.

Except in cases of gross negligence or willful misconduct, Metrrik’s total liability under the agreement is capped at the amount of fees paid by the Client during the twelve (12) months preceding the triggering event. Indirect damages, loss of business, reputational harm and loss of opportunity are excluded.

The agreement is governed by the laws of Québec (Canada). Any dispute falls under the exclusive jurisdiction of the courts of Montréal, after an attempt at amicable settlement lasting at least sixty (60) days. For clients established in the European Union, mandatory provisions of local consumer law, where they apply, remain reserved.

Your data is hosted in Canada on certified cloud infrastructure, encrypted at rest (AES-256) and in transit (TLS 1.3). Metrrik complies with Quebec’s Law 25 and the GDPR.

You have the rights of access, rectification, erasure and portability, handled within thirty (30) days — write to privacy@metrrik.com. Retention periods and the list of subprocessors are set out in the Privacy Policy.

Metrrik uses a limited number of cookies, strictly necessary for the operation of the service. No audience measurement, no advertising cookie, no social network tracker and no browser fingerprint is set by Metrrik or its subprocessors.

On your first visit, a banner lets you accept or refuse audience-measurement cookies. Strictly necessary cookies are set without prior consent, in accordance with applicable consent requirements (Quebec's Law 25, and the GDPR in the EU).

You can configure your browser at any time to refuse all cookies. Disabling strictly necessary cookies will, however, make authentication to the service impossible.

Metrrik App, a business based in Montréal (Québec), Canada. For any correspondence: legal@metrrik.com.

Metrrik's hosting infrastructure is located in Canada. Client data is hosted in a Canadian region, with no transfer outside the country.

The “metrrik#” mark, together with all application code, editorial content and graphic elements published on metrrik.com, are protected by copyright — any reproduction, even partial, requires prior written authorization.

Typeface: Readex Pro, under the SIL Open Font License 1.1. Iconography: Lucide, under the ISC license. Hosting: cloud infrastructure in a Canadian region. Site audience measurement: anonymous and cookie-free.

For any request related to these terms, to report disputed content, or to exercise your rights: legal@metrrik.com. For urgent reports related to platform security: security@metrrik.com.